Return policy

Here is a full Return Policy page you can paste into a Shopify page (and keep your shorter “Return & refund policy” in Settings → Policies if you want).

Return Policy

At Yuanqi Fort Bureau LLC, we want you to be satisfied with every purchase. If something isn’t right, we’re here to make returns as simple and transparent as possible.

1. Return window

  • We accept returns within 30 days from the date your order is delivered.

  • After 30 days, we’re unable to offer a refund.

2. Eligibility for returns

To be eligible for a return:

  • Your item must be in unused condition and in the same condition that you received it.

  • The item should be in its original packaging (where applicable).

  • You’ll need proof of purchase (order confirmation email or order number).

If an item is returned to us used, damaged, or missing parts for reasons not due to our error, we may reduce or decline your refund.

3. Items that cannot be returned

Currently, we do not designate any items as final sale, so all products are eligible for return as long as they meet the conditions above.

If this changes in the future, we will update this section and clearly mark any final sale items on the product page.

4. How to start a return

To start a return:

  1. Contact us at Contact@yuanqifortex.shop with your order number and the item you’d like to return.

  2. Our team will confirm your eligibility and send you instructions.

  3. Once your return is approved, you’ll receive the details on how and where to send your package.

Please do not send your purchase back without contacting us first, as this may delay processing.

5. Return shipping costs

  • We offer free return shipping for eligible returns.

  • When your return is approved, we will provide you with a prepaid return shipping label or instructions for free return shipping.

  • If you choose to use your own shipping method instead of our label, we recommend using a trackable shipping service; we can’t guarantee that we will receive the item.

6. Refunds

Once we receive and inspect your return:

  • We will notify you by email that we’ve received your returned item.

  • We will also inform you if your refund is approved or rejected based on the condition of the returned items.

If approved:

  • Your refund will be processed to your original method of payment.

  • Banks and card issuers may take several business days to post the refund to your account, depending on their processing times.

Partial refunds

In some situations, only partial refunds may be granted, for example:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Returns requested and approved after the 30-day return window (if we make an exception).

If a partial refund applies, we will explain this clearly before processing.

7. Exchanges

We do not currently offer direct exchanges.

If you need a different size, color, or product:

  1. Submit a return request for the original item.

  2. Once your refund is processed, you can place a new order for the item you want.

8. Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item:

  • Please contact us at Contact@yuanqifortex.shop as soon as possible.

  • Include your order number, a description of the issue, and photos if possible.

  • If we confirm the issue, we will replace the item or provide a refund at no additional cost to you.

9. Late or missing refunds

If you haven’t received a refund yet:

  1. First, check your bank account or credit card statement again.

  2. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still haven’t received your refund, please contact us at Contact@yuanqifortex.shop with your name and order number.

10. Return address

Unless otherwise instructed in your return approval email, returns may be sent to:

Yuanqi Fort Bureau LLC
1235 E Fifth St Apt 7
Carson City, Nevada 89701
United States

(Always contact us before sending any return so we can confirm the correct address and label.)

11. Changes to this Return Policy

We may update this Return Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any updates will be posted on this page, and the new terms will apply to orders placed after the policy is updated.