Shipping policy

Here is a Shopify-ready Shipping Policy for Yuanqi Fort Bureau LLC that you can paste into Settings → Policies → Shipping Policy and adjust anytime.

Shipping Policy

1. Order processing

Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order is shipped, you will receive a confirmation email with tracking information (where available).

2. Shipping destinations

We currently ship to:

Domestic: United States
International: United Arab Emirates, Austria, Australia, and other supported countries available at checkout

If your country does not appear at checkout, shipping is not available to your location at this time.

3. Domestic shipping (United States)

Domestic orders are shipped from our location in Carson City, Nevada, United States.

Economy shipping (United States)

Economy 0–5 lb: 5–8 business days, flat rate: 4.90
Economy 5–70 lb: 5–8 business days, flat rate: 19.90
Economy (express) 1–2 business days: flat rate: 29.00

Standard shipping (United States)

Standard 0–1 lb: 3–4 business days, flat rate: 6.90
Standard 1–5 lb: 3–4 business days, flat rate: 9.90

Actual delivery times may vary based on carrier performance, weather, holidays, and destination.

4. International shipping

We offer international shipping to selected countries (including United Arab Emirates, Austria, Australia, and others) using carriers such as DHL Express and USPS, with rates calculated at checkout.

DHL Express (discounted rates from Shopify)

Transit time: Calculated at checkout based on your destination
Duties/taxes: May support prepaid duties at checkout where available

USPS International (discounted rates from Shopify)

Available services may include:

First Class Package International
Priority Mail International
Priority Mail Express International

Transit time and cost for each service will be calculated and displayed at checkout based on your address and order weight.

Please note: International shipments may be subject to customs inspections, duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise indicated at checkout.

5. Duties, taxes, and customs

For domestic U.S. orders, sales tax may be applied as required by applicable law.
For international orders, your local customs office may charge import duties, VAT, or other fees once the package reaches your country.
We are not responsible for delays caused by customs or for any additional charges incurred; these must be paid by the recipient if they apply.

6. Order tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if provided by the carrier).
Tracking information may take up to 24–48 hours to update after shipment.
If you have not received tracking details after a reasonable time, please contact us.

7. Shipping address and delivery issues

Please ensure your shipping address is complete and accurate at the time of order. We are not responsible for orders shipped to an incorrect address provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, refusal, or unclaimed status, we can reship it to you; additional shipping charges may apply.
Once the carrier marks an order as “Delivered,” risk of loss passes to you. If you believe your package is missing, contact the carrier first and then reach out to us for assistance.

8. Delays and lost packages

While we aim to deliver within the estimated time frames, we cannot guarantee delivery dates. Carrier delays, customs inspections, weather, and other factors may affect transit time.
If your package appears lost in transit, please contact us with your order number so we can work with the carrier to investigate.

9. Changes and cancellations

If you need to change your shipping address or cancel an order, contact us as soon as possible after placing your order.
We may not be able to modify or cancel orders that have already been processed or shipped.

10. Returns and exchanges

For information on returns, refunds, and exchanges, please refer to our Return & Refund Policy.
Shipping costs for returns are handled according to that policy (for example, free return shipping where applicable).